Just before contacting a plumbing service company for your drain repair, it is advisable to check the reputation of the contractor’s license with the state licensing agency. Asking the plumbing company for their license number is a very common request and a reliable company should happily provide this to a customer. It can also be highly recommended that references be looked into. The Better Business Bureau offers specifics of past customer reviews that are helpful, likewise.
Upon calling an established plumbing provider, your customer service begins once the phone is answered. More developed plumbing service companies have trained office staff that receive and schedule calls. Appointments ought to be set up in just a 1-2 hour window. The customer ought to be called at least 30 minutes before the plumbing technician’s arrival. Also upon arriving at a customer’s home, a reputable plumbing service company should instruct plumbing technicians to park on the street and not within the customer’s driveway. Too many service organizations consider the liberty of parking in the driveway which is inconsiderate and inappropriate since an oil leak can blemish the garage. In addition, the driveway may be needed by another family member.
The plumber who shows up is a representative or even the service company that employs him. His appearance matters. He should show up in a neat uniform with the plumbing company logo on his uniform and his hands really should be clean, as well. He should great you nicely and looks you in the eye when he introduces himself. His vehicle should also have the plumbing service provider name, contact number and logo shown on it and be well-maintained and organized. Once inside the customer’s home, technicians dispatched from plumbing service organizations have to protect the customers’ place by donning water proof shoe covers. In addition, any work area should be clean and tools should be placed on protected surfaces only, so they won’t ruin any areas of the customer’s home.
Trustworthy plumbing service businesses typically provide prices to customer prior a job is begun and, if the customer agrees to the price, the work is performed. Some plumbing service firms subscribe to national pricing systems. Upfront pricing gets rid of any surprises when the job is complete. This method of pricing is more equitable for the customer, as well, since the customer is not penalized for a technician being slow or having an off day. The price remains the same no matter how long the task takes to finish.
The plumbing engineer must provide sufficient information as to the work to be carried out, along with any suggestions for work to possibly be done in the future by the plumbing service. Product and service warranties also needs to be clarified and put in writing, with one copy of the paperwork remaining with the customer, and one copy being returned to the plumbing repair shop company for their files. Every accomplished task ought to be followed up with a phone call from a customer service representative asking as to whether the customer was happy with the support received from the plumbing service company. Any problems ought to be managed right away by the plumbing service company and all attempts should be made to leave the customer satisfied with the support provided.